How We Ship
Courier services like DTDC, India Post and more are third-party delivery services and Scentora connects with them only on a delivery-to-delivery basis.
We are provided with a tracking ID which we share with customers via E-mail to track the current location of the shipment. This tracking ID is important and unique to every package.
Once the shipment reaches the area post office, delivery personnel are authorized to deliver the packages to the destination. We do not collaborate with nor know the identity of the delivery personnel chosen to hand over the parcel at the specified address.
Hence, we humbly request that customers be available to receive calls from the courier company on their given phone numbers if the personnel have trouble with your address or if they require any sort of clarification.