How We Ship
Scentora connects with third-party courier services to deliver your orders. We connect with them only on a delivery-to-delivery basis.
Third-party courier services used: India Post, DTDC, Dunzo, Lalamove.
Our shipping days: Monday to Friday. And Saturdays for any local deliveries through Dunzo, Telyport, or Lalamove. We do not ship during postal holidays.
Tracking your order: For orders sent via DTDC or India Post, we are provided with a tracking ID which we share with customers via E-mail to track the current location of the shipment.
Once the shipment reaches the area post office, delivery personnel are authorized to deliver the packages to the destination. We do not collaborate with nor know the identity of the delivery personnel chosen to hand over the parcel at the specified address.
For deliveries through Dunzo, Telyport, or Lalamove: Team Scentora will you contact you prior to scheduling a drop-off and inform you when the delivery personnel picks up the package from our location.
We humbly request that customers be available to receive calls from the courier company on their given phone numbers if the personnel have trouble with your address or if they require any sort of clarification.