FAQs

RETURNS

What are your return and exchange policies?
Due to small batches of manufacturing and the natural qualities of our products, we do not accept returns or exchanges. Check out our Return and Refund Policy for more details.

INGREDIENTS

Are your products or ingredients tested on animals?
NO! Our products are cruelty-free!

Are your products vegan?
YES! So you can always expect the highest and most ethical standards when it comes to sourcing and testing our ingredients. 

Does your baking soda contain aluminum?
Baking soda NEVER contains aluminum. It's baking POWDER that you're thinking of... We think Crunchy Betty explains it best here.

I'm pregnant, which products are suitable for me?
While our products are all-natural and made with amazing ingredients, essential oils are very potent and there are contra-indications when you are pregnant. It's important to talk to your physician about the products you're using too. 

How do I know if I have allergies to your products?
Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, perform a skin test first. If you are pregnant or breastfeeding, please consult your physician before using any products containing essential oils.

Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.

SHIPPING

Do you offer free shipping?
YES! When you spend INR 2000 or more and live in India. Or if you decide to pick up the products yourself.

What is your shipping method?
We ship via the courier services DTDC and India Post. We use Dunzo/Telyport/Lalamove for shorter distances. Please contact us before placing your order if you need to receive your shipment by a specific date. For more information, check out How We Ship

Do you ship everyday?

Yes, Monday through Friday... We are a teeny company and many of our products are made in small batches, by hand, so we may not ship as fast as the large companies. Our in-house turnaround times are typically 2-3 business days (this does not include the transit time). If you're placing a rush order, write us a quick note at scentora.india@gmail.com, and we'll do our best to meet your timeline. 

PLEASE NOTE: We do not guarantee shipping times unless we correspond before the order being placed.

What shipping materials do you use?
We ship plastic-free using biodegradable/compostable, paper, cardboard, and paper tape. We reuse shipping boxes and materials whenever possible. Check out How We Pack for details.

Where is my package?
The best option is for you to track your order and we provide you with the tracking details once your order is dispatched. In our experience with helping customers with lost packages, oftentimes their neighbours are holding them or they show up in a day or two.

ETC.,

Do you offer free samples?
No. We are a tiny company and so we can't afford to give out a lot of free samples. 

How do I return my empty containers for reuse?
See our Jar Return Scheme here